Application Support Engineer
Quezon City, Metro Manila, Philippines
Full Time
Experienced
Job Title: Application Support Engineer
Work Set up: On site (Probationary) - Hybrid (Performance Based)
Work Schedule: 6:00 AM – 3:00 PM (rotation: 9:00 AM – 6:00 PM)
Location: Centris, Quezon City
Responsibilities:
Good to have:
Work Set up: On site (Probationary) - Hybrid (Performance Based)
Work Schedule: 6:00 AM – 3:00 PM (rotation: 9:00 AM – 6:00 PM)
Location: Centris, Quezon City
Responsibilities:
- Provide application support and manage operations of banking/payment applications.
- Monitor application performance and respond to incidents using tools like Splunk.
- Follow ITIL processes including Incident, Change, Problem, and Work Order management.
- Perform SQL queries (PostgreSQL / SQL) and Linux administration tasks.
- Assist in application deployments, maintenance, load balancing, and validation.
- Document processes, resolutions, and operational steps in Confluence or similar.
- Communicate effectively with business, product, and development teams.
- Strong application support background in banking/payments domain.
- Java application support, Linux administration, SQL querying.
- Knowledge of ITIL processes: Incident, Change, Problem, Work Orders, and Operations.
- Scripting/automation knowledge (Shell, Python, Ansible, XLR).
- Experience with monitoring/observability tools like Splunk.
- Excellent communication skills and collaboration across teams.
- Willingness to work in shifts and on weekends if required.
Good to have:
- Experience with load balancing, operational maintenance, and monitoring dashboards.
- Hands-on exposure to ticketing tools (Remedy, Jira/Rally) and Confluence.
- Previous experience in card payments or financial services applications.
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