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Application Engineer – ServiceNow HRSD

Philippines
Full Time
Mid Level
JOB TITLE: Application Engineer – ServiceNow HRSD

Summary
The Application Engineer – ServiceNow HRSD is responsible for designing, developing, configuring, and supporting Human Resources Service Delivery (HRSD) solutions within the ServiceNow platform. The role focuses on platform enhancement, workflow automation, CI/CD lifecycle support, API integration, and enterprise adoption of HRSD capabilities. The engineer collaborates closely with product teams, business stakeholders, and technical teams to deliver scalable and compliant ServiceNow solutions aligned with enterprise architecture and operational goals.
 



Responsibilities
ServiceNow HRSD Development & Support
  • Configure, develop, and support ServiceNow HRSD applications and workflows
  • Design and implement HRSD catalog items, flows, forms, and case management solutions
  • Develop and maintain Flow Designer solutions and automation capabilities
  • Support end-to-end catalog development and deployment activities
  • Perform enhancements, defect fixes, and platform optimization activities
Platform Engineering & Governance
  • Implement tools, standards, and processes to support a robust and scalable ServiceNow platform
  • Ensure alignment with enterprise architecture, application strategy, and business objectives
  • Develop and document platform engineering standards and best practices
  • Support governance and continuous improvement initiatives across ServiceNow environments
CI/CD & DevOps Support
  • Support Continuous Integration and Continuous Delivery (CI/CD) lifecycle management
  • Utilize Azure DevOps for story tracking, deployment coordination, and release management
  • Build and maintain deployment pipelines and automation processes
  • Coordinate deployment activities across multiple product and engineering teams
Automated Testing & Integration
  • Develop and maintain Automated Test Framework (ATF) solutions for HRSD processes
  • Support API testing, deployment, and integrations with external systems
  • Ensure reliability and quality of HRSD processes and ServiceNow platform integrations
  • Troubleshoot integration and deployment issues across environments
Stakeholder & Cross-Functional Collaboration
  • Collaborate with multiple product teams, architects, and stakeholders
  • Communicate new platform capabilities, updates, and process improvements to users
  • Support enterprise adoption initiatives and user enablement activities
  • Participate in solution discussions, requirement gathering, and technical planning sessions
 

  Qualifications		Technical Skills
  • Strong experience with ServiceNow platform and HRSD module
  • Hands-on experience with:
    • Flow Designer
    • Automated Test Framework (ATF)
    • Catalog Development and Deployment
    • API Testing and Integrations
    • Azure DevOps
    • CI/CD processes and lifecycle management
  • Understanding of HRSD processes and ServiceNow platform architecture
  • Knowledge of Azure fundamentals and DevOps methodologies
Functional Skills
  • Experience coordinating with multiple product and engineering teams
  • Strong troubleshooting and problem-solving skills
  • Experience supporting enterprise-scale platform implementations
  • Understanding of platform governance and operational processes
Preferred Skills
  • Experience with additional ServiceNow modules such as:
    • ITSM
    • CMDB
  • Exposure to enterprise integration frameworks and API management
  • Knowledge of Agile delivery methodologies and release management practices
Soft Skills
  • Strong communication and stakeholder management skills
  • Ability to work collaboratively within cross-functional teams
  • Consensus-building and coordination capabilities
  • Strong documentation and organizational skills
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