IT Service Desk(Thai-Bilingual)

Quezon City, manila, Philippines

Full Time

Experienced

1 IT Service Desk Analyst - Relevant Experience - 1-2 Years in SD

Proficient in English/Thai / other required (Read + Write + Speak) and customer centric.
Should have knowledge on Operating systems
Knowledge on Microsoft products like Outlook, Excel, PowerPoint
Diagnosing hardware issues
Diagnosing software issues
Knowledge ITMS tools ( ServiceNow , Remedy etc)
Mobile device and mobile OS knowledge
Should be able to identify the process improvements
Knowledge on applications support
Should be able to troubleshoot and ask logical questions
Troubleshooting internet related issues.
Knowledge on VPN
Knowledge on Remote tools ( Bomgar , team viewer , Remote desktop connection etc.)
Knowledge on ITIL process
Adhering to the customer policies and process
Should be flexible for shift"
Experienced working in Pharma account is a plus

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Thai Service desk experience, how many years?*

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Technical support experience, how many years?*

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Software & hardware trouble shooting experience, how many years?*

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