MSP IT Systems Engineer (Tier II/III)
Remote
Full Time
Mid Level
Opportunity with a fast growing, high energy, based Managed IT Service Provider (MSP),
supporting, and implementing all aspects of technology including cloud, virtualization, and
security. Dedicated to giving our clients the highest level of customer service experience
and exceptional support. We have been in business for more than 10 years serving clients
ranging from small to large sized businesses. We are seeking an MSP IT System Engineer –
Tier II / III to join our Managed Services.
The MSP IT System Support Engineer will be looked at as one of the Sr. technical members
of the team and will be responsible for fielding complex high-level escalations and projects.
Experience with at least 70% of the following technologies is required – Fortinet firewalls,
strong Windows desktop experience, PowerShell scripting, O365 administration, Intune
Configuration or Packaging. Windows Server administration including Active Directory, and
Remote Desktop Services. Virtualization experience with one or more of Azure, AWS,
Hyper-V. Experience implementing and troubleshooting Microsoft Office 365 and Azure.
Advanced Backup solutions such as Veeam. Previous MSP experience is a valued. Candidate
will possess excellent communication skills and a passion for technology
Responsibilities:
supporting, and implementing all aspects of technology including cloud, virtualization, and
security. Dedicated to giving our clients the highest level of customer service experience
and exceptional support. We have been in business for more than 10 years serving clients
ranging from small to large sized businesses. We are seeking an MSP IT System Engineer –
Tier II / III to join our Managed Services.
The MSP IT System Support Engineer will be looked at as one of the Sr. technical members
of the team and will be responsible for fielding complex high-level escalations and projects.
Experience with at least 70% of the following technologies is required – Fortinet firewalls,
strong Windows desktop experience, PowerShell scripting, O365 administration, Intune
Configuration or Packaging. Windows Server administration including Active Directory, and
Remote Desktop Services. Virtualization experience with one or more of Azure, AWS,
Hyper-V. Experience implementing and troubleshooting Microsoft Office 365 and Azure.
Advanced Backup solutions such as Veeam. Previous MSP experience is a valued. Candidate
will possess excellent communication skills and a passion for technology
Responsibilities:
- Serving as both a front line support for VIP and escalation point for support issues that are escalated
- Implementing new systems and network solutions and/or improving the efficiency of current implementations
- serving as an integral member of the Project Delivery teams by providing hands on technical support for complex projects, focusing on production and implementation.
- Support Windows Server 2012-2022, including issues with Active directory, domain operations etc.
- Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.
- An active leader of the support team.
- Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides
- Excellent verbal and written communication skills
- Top-class customer service skills
- Excellent documentation, reporting, and planning skills
- Conscientious, accountable, detail-oriented, thorough, and consistent
- Professional demeanor and appearance; punctual, team player
- Outstanding people skills
- Ambition and passion for learning and teaching
- Create/maintain/improve network support documentation and processes
Apply for this position
Required*