GlobexPeople

Application Support Engineer-Onsite Manila

Quezon City, Manila, Philippines
Full Time
Entry Level
HIRING….
We are looking for experience for Application Support Engineer to support our US team.

Location: Wipro Onsite Eton Centris QC/Residing Philippines
Employment Type: Full-time
Duration: 6-12 month
Shift: Work Schedule: 6:00 AM – 3:00 PM (rotation: 9:00 AM – 6:00 PM)


Responsibilities:
All Levels
  • Provide application support and manage operations of banking/payment applications.
  • Monitor application performance and respond to incidents using tools like Splunk.
  • Follow ITIL processes including Incident, Change, Problem, and Work Order management.
  • Perform SQL queries (PostgreSQL / SQL) and Linux administration tasks.
  • Assist in application deployments, maintenance, load balancing, and validation.
  • Document processes, resolutions, and operational steps in Confluence or similar.
  • Communicate effectively with business, product, and development teams.

Level-Specific Responsibilities:
Application Support Engineer (3–5 years)
  • Resolve work orders from regional product and support teams.
  • Handle incidents from monitoring tools and operations alerts.
  • Manage change requests, approvals, and routine operational tasks.
  • Perform basic scripting for automation (Shell / Python / Ansible / XLR).
  • Monitor alerts and escalations in Splunk.

Senior Application Support Engineer (5–8 years)
  • All Application Support responsibilities.
  • Deploy application artifacts in production within approved release windows.
  • Conduct Root Cause Analysis for high-severity incidents and implement preventive actions.
  • Support UAT testing, new customer onboarding, and file processing validation.
  • Create and maintain dashboards and alert configurations in monitoring tools.
  • Collaborate with business and development teams on operational improvements

Lead Application Support Engineer (8–10 years)
  • All Application Support and Senior Application Support responsibilities.
  • Build automation scripts and tools to reduce incidents and streamline processes.
  • Lead War Room calls and coordinate resolution for critical incidents impacting application availability.
  • Work with development/testing teams for defect analysis using production-like data
  • Support customers in completing Post Incident Reports (PIR) for high-impact events
  Requirements:
Must-Have Skills
  • Strong application support background in banking/payments domain.
  • Java application support, Linux administration, SQL querying.
  • Knowledge of ITIL processes: Incident, Change, Problem, Work Orders, and Operations.
  • Scripting/automation knowledge (Shell, Python, Ansible, XLR).
  • Experience with monitoring/observability tools like Splunk.
  • Excellent communication skills and collaboration across teams.
  • Willingness to work in shifts and on weekends if required.

Good-to-Have Skills
  • Experience with load balancing, operational maintenance, and monitoring dashboards.
  • Hands-on exposure to ticketing tools (Remedy, Jira/Rally) and Confluence.
  • Previous experience in card payments or financial services applications.

Tools & Technologies
  • Monitoring & Observability: Splunk, Dynatrace
  • Ticketing / ITSM: Remedy, Rally / Jira
  • Scripting / Automation: Shell, Python, Ansible, XLR
  • Database: PostgreSQL / SQL, Toad
  • File Management: WinSCP
  • Secure Access: CyberArk / Putty
If you are interested send your CV’s to [email protected]
 
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